Privacy & Policy
Return & Refund Policy
Last Updated: August 2026
At Pettah Computers, customer satisfaction is our priority. We strive to supply genuine, high-quality computer accessories and components. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
Products may be returned under the following conditions:
* You received an incorrect product.
* The product has a verified manufacturing defect.
* The return request is submitted within 7 days of receiving the product.
To be eligible for a return, the product must:
* Be in its original condition.
* Include the original packaging, accessories, manuals, and warranty cards (if available).
* Have no signs of misuse, physical damage, liquid damage, or unauthorized modification.
* Be accompanied by the original invoice or proof of purchase.
2. Non-Returnable Items
The following items cannot be returned unless they are confirmed to be defective:
* Software and digital products.
* Downloadable license keys.
* Opened ink cartridges or toner cartridges.
* Consumable products.
* Products damaged due to improper installation, misuse, or negligence.
* Items with broken warranty seals or missing serial numbers.
* Clearance, promotional, or special-order items (unless defective).
* Products physically damaged during transportation or delivery.
3. Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please notify us within 48 hours of delivery.
Please provide:
* Order number.
* Photos of the product.
* Photos of the packaging.
* A detailed description of the issue.
Our team will review the case and provide a suitable solution where applicable.
Damage during Delivery / Transportation
Due to the fragile nature of certain products, laptop keyboards and laptop screens are not covered for physical damage caused during transportation or delivery.
Customers are advised to inspect the package carefully upon receiving the delivery. Any transportation-related damage must be reported and claimed directly with the respective courier, delivery, or Transportation Company according to their claim procedures.
Pettah Computers is not responsible for physical damage caused by third-party transportation services.
Incorrect Orders
If you receive an incorrect product due to an error from Pettah Computers, please contact us within the specified return period with your order details. After verification, we will arrange a suitable solution, such as replacement or exchange, subject to the conditions of this policy.
Customers are responsible for checking product compatibility, specifications, and model details before placing an order.
4. Warranty Claims
Many products sold by Pettah Computers include a manufacturer or supplier warranty. Warranty coverage may vary depending on the product and manufacturer.
Warranty does not cover:
* Physical damage.
* Liquid damage.
* Power surges or electrical damage.
* Improper installation.
* Accidental damage.
* Unauthorized repairs or modifications.
5. Refunds
Once you’re returned product has been inspected and approved:
* Refunds will be processed using the original payment method whenever possible.
* Processing time is generally 5–14 business days after approval.
* Shipping charges are non-refundable unless the return is due to an error by Pettah Computers.
6. Exchanges
We will replace products that are:
* Incorrectly supplied by Pettah Computers.
* Verified as defective under warranty conditions.
Exchanges are subject to product availability.
7. Shipping Costs
* If the return is due to an error by Pettah Computers or a verified defective product, Pettah Computers will cover the return shipping cost.
* For other approved returns, the customer is responsible for return shipping charges.
8. Order Cancellations
Orders may be cancelled before shipment.
Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined in this policy.